Policies & FAQs
Conditions: Each Mark201 product is handcrafted and one of a kind, so any returned products must be unused and in new condition. Returns will not be accepted if the product has been used or is damaged in any way. Any rejected return will be sent back to the customer.
Shipping and Tracking
Shipping rates vary by product. Shipping may not be available on all products, in which case local pickup will be available.
Does Mark201 have a storefront?
No. Mark201 operates out of a residental property in Sioux Falls, SD and does not have a storefront. Information will be sent to customers on orders that require local pickup to coordinate a pickup time.
Will I have to pay sales taxes on my purchases?
Mark201 is a licensed business entity in the state of South Dakota. All order pickups will have 4.5% state and 2% local sales taxes (6.5% total) applied. Orders shipped to South Dakota addresses will also be subject to state and local sales taxes. Mark201 is a small enough operation at this time that orders shipped to all other states will not be charged sales tax.
I don't see the answer to my question.
Still looking for answers? Please contact us and we will get back to you as soon as possible.
I want a product that isn't in stock or a custom piece. How long will it take to make?
Production times vary greatly depending on the product. Generally, most pieces can be finished between 1-4 weeks. Customers will recieve transparent communication on when they can expect their product to be comeplete before production begins.